For over 40 years, the dedicated team at Jons To Go has proudly supported thousands of events throughout West Michigan and the Lakeshore.

We have always been available to help customers make smart choices about their portable restroom needs.

In our quest to provide exceptional customer service, we have provided answers to some of the most frequently asked questions about our portable restroom services.

Why use Jon's To Go?

  • Forty years of experience
  • Free pre-scheduled delivery and pickup
  • Same day delivery & services available (fees may apply)
  • Reliable service
  • Larger service area
  • Paperless billing available
  • 24 hour phone answer
  • Computer tracking of service history
  • GPS service vehicle tracking
  • Attention to detail
  • Wide variety of equipment and service packages
  • Any service issues immediately communicated to customer
  • Total insurance coverage
  • Radio dispatched drivers for rapid response
  • Best materials and practices in the industry

How many units do I need?

  • On construction sites and farms the general rule of thumb is one restroom for every 10 persons per 40 hour work week.
  • For special events, please call us at 1-800-937-5667 with the number of people expected and the duration of your event.
  • Multiple unit discounts available.

What is included per service

  • On construction sites and farms the general rule of thumb is one restroom for every 10 persons per 40 hour work week.
  • For special events, please call us at 1-800-937-5667 with the number of people expected and the duration of your event.
  • Multiple unit discounts available.

OTHER FREQUENTLY ASKED QUESTIONS

Billing & Payment

What forms of payment do you accept?

We accept checks, cash (corporate location only) and all major credit cards.

May I pay the driver when our equipment is delivered?

We are sorry, but due to safety concerns and the risk of loss our drivers cannot accept your payment.

What is your billing process for ongoing service customers?

We bill our on-going customers in advance every 28 days. The first term invoice cannot be prorated. New customers must pay initial invoice prior to delivery.

Will you prorate my final invoice?

If you are beyond your first term, we will be happy to prorate your final invoice. Simply request this upon cancellation. You may also request proration at a later date when you provide the confirmation code given to you by one of our customer service representatives upon cancellation.  

How do I cancel my service?

Simply contact us and let us know you would like to cancel service. Our customer service representative will then give you a confirmation code and schedule your equipment for removal.

Does my billing end at the time of cancellation or at the time of removal?

We stop billing on the date that you contact us to cancel service or at your pre-scheduled cancellation date.

What is your billing process for one-time customers (weekenders, special events, etc.)?

You can pay via credit card upon placing your order, or we can send you an invoice if you would prefer to pay with check. Payment in full is due no later than one week prior to delivery. If payment is not received one week prior to delivery, we cannot guarantee your order unless other arrangements have been agreed upon by Jons To Go.

Do I have to pay a deposit when renting from Jons To Go?

We require a 25% non-refundable down-payment upon ordering Luxury Restroom Trailers or special equipment (Elites).  Trailers require an additional 25% non-refundable payment eight weeks prior to delivery. Payment in full for trailers and special equipment is required two weeks prior to delivery.  A 50% deposit is due upon order for larger events.

What is your cancellation policy?

One-Time/Event Orders: Cancellation is allowed seven days prior to delivery with full refund for standard equipment. If the order is cancelled inside of the seven day delivery window, you will be charged $25 for each cancelled unit.

On-going Orders: There is a $25 cancellation fee once the unit has been dispatched for delivery. Once the unit has been delivered, there is no refund for the first invoice of 28 days.

Luxury Restroom Trailers and Other Special Equipment Orders:  Trailer and Elite deposits are non-refundable.

Can you send my invoices via email?

Absolutely. Just request this and provide us with an email address when placing your order.

Can I set up my billing for auto-pay?

We are happy to process your payments automatically. Simply let us know and provide us with your credit card information.  

Service & Procedure

What are your service terms?

By placing an order to allow our equipment on your jobsite or property, you are accepting our service terms. Download our service agreement here.

Where can I have my restroom placed?

We have many solutions for restroom placement, but ideally we would prefer to be able to get within 50 feet with our service truck. Portable restrooms are surprisingly light and easy to deliver, but once they have been activated with water and solution and then used, they can be very heavy and difficult to move on a dolly. Please keep this in mind if you have obstacles, landscaping or steep grades on your property.

Do I need to be on site to receive my order?

Not if placement has been pre-determined and communicated to us via map, directions or marked with a stake or sign. We cannot guarantee a specific delivery time, but are willing to call you when we are on the way if you prefer to be on site for placement.

What is your service area?

We proudly service 20 counties each week. Visit our service area page for a map and list of counties we service. Additional fees may apply for certain areas.

How far in advance should I place my order?

The earlier the better. Last minute orders may be subject to additional fees and some equipment may not be available.

For more information about frequently asked questions from Jons to Go, please contact us here or call us directly at 800.937.5667.

2004 was the first year we used Jons To Go. Though our event was small, Jons To Go treated us like we were one of their largest. Jons To Go played a key role in making our event successful, and we look forward to using them for our future events.

Jo LehmanPotterville Gizzard Fest